291 GLOUCESTER ROAD,
0117 942 0011
3 the mall,
0117 214 1444
SHIPPING & RETURNS
Shipping of Contact Lenses and Spectacles:
- We are able to ship your contact lenses to you for a small fee (£5.00), this will be posted using Royal Mail and can take up to 3 - 5 working days, however, we do ship all our items 1st class at no additional charge to ensure a speeder arrival.
- Please consider postal services may experience delays at different points of the year so please consider this when requesting an order to be shipped to you.
- We only offer UK & Northen Island shipping currently
- Shipping of Spectacles may not always be appropriate as we may need to see you for a fitting appointment so as to confirm an appropriate fit in addition to checking vision, please speak to one of our team if you have any questions in relation to this.
RETURNS & EXCHANGE POLICY
- We are more than happy at Lunar Optical to address any and all concerns you may have with your spectacles, contact lenses, or other optical devices so please do drop by for us to find a resolution to your concerns.
- We offer a 14-day returns guarantee on all orders, in this case, we do ask that any products returned are in the same condition they were supplied in i.e no scratches or damage to the frame or lenses. In addition, we'd ask that all items returned are returned in their original packaging.